Bounceinc North Shore

Customer service was horrendous. First of all, the lady at the front checkout took 20 minutes of our session as she was so slow. Then the workers in the trampoline arena only told us off and stared at us the entire time which made us very uncomfortable. There were other children around us doing the same things but we were told to get off. The whole experience wasnt very friendly. Much disappointed.

What a great experience, first time doing a birthday party through jump. Everything was organized we walked in with our cake and the rest was a breeze. The trampoline areas were really clean, and it looks like they ensure the place isn't super packed to all the kids get turns and enjoy a jump without being overcrowded. Great experience would do again.

I’m extremely disappointed with Jump in Rosedale. I took my kids with a friend and the parent and didn’t have a good experience. Firstly we couldn’t look after our kids so I had to pay to supervise. My youngest is 3 years old only. No water bottle are allowed and the staff asked to remove from the area. How do you jump one hour and not allowed to drink anything. I have been to JUMP last December and there were not strict rules like that. Er could eve leave out bags under the bench in the play area. Secondly, no other non slippery socks are allowed so I had to buy one. Not even a proper sock to jump. They said they wouldn’t take any responsibility for accidents if I was wearing another non slippery socks. Is that a joke? And ALL the staff was wearing tennis shoes where I have to wear Jump socks. The last thing, was the worst. I was playing with MY KIDS, jumping with them. Again, my youngest is only 3. The staff came and said one person was allowed in one spot. All the other kids were playing and jumping together and I was with my kids. Definitely, JUMP won’t see my money again. Do NOT recommend them and will never come back with guests.